Refund Policy

At mraero, we recognize the importance of customer satisfaction and strive to ensure that every purchase meets your expectations. Our refund policy is designed to provide a fair and transparent process for our customers, reflecting our commitment to quality and service.

Customers may request a refund within 30 days of receiving their order. This timeframe allows for adequate evaluation of the product's quality and suitability for your gardening needs. To initiate a refund, customers must provide proof of purchase, which can include an order number or receipt.

Refunds will be processed under the following conditions:

1. **Product Condition**: Items must be returned in their original condition, unused, and in the original packaging. This ensures that the products can be resold and maintains the integrity of our inventory.

2. **Defective or Damaged Items**: If a product is received defective or damaged, customers are entitled to a full refund or replacement. It is essential to report such issues within 7 days of receipt to facilitate a prompt resolution.

3. **Non-Returnable Items**: Certain items, such as perishable goods or customized products, may not be eligible for a refund. Customers are encouraged to review product descriptions carefully before making a purchase.

4. **Shipping Costs**: In cases where the return is due to an error on our part (e.g., incorrect item shipped), we will cover the return shipping costs. For all other returns, customers are responsible for the return shipping fees.

Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed to the original payment method within 7-10 business days.

We value our customers and aim to resolve any issues amicably. Should you have any questions or require assistance regarding our refund policy, please do not hesitate to contact our customer service team. We are here to help you achieve the best gardening experience possible.